Accounts & Passwords

Includes eligibility, access, and how to manage accounts

Email

Includes set-up instructions, forwarding, list management, policies, and access to other services

Wireless Network (WiFi)

Includes Wi-Fi (Student/Secure), VPN, videoconferencing, and set-up instructions

Blackboard

Includes how to access, eligibility, and how to get support

Techlink (SharePoint)

Includes basics, eligibility, troubleshooting and how to get support

Tech Support

Includes technology repair, contact information, hours, and locations

Office 365

Includes eligibility, access requirements, tutorials, and how to get support

myForsythTech

Includes guides and tutorials on how to register for classes online, view financial documents, and other information.

Software

Includes no-cost software downloads, on-demand course software, and special discounts on technology

Tech Alerts

Includes service information and enroll instructions

IT Project Request

Includes requirements and how to submit a request

Training (Coming Soon)

Technology training, workshops, seminars, tutorials, and certifications

Support Services

ITS Help Desk

Technology order consultations

Software management

Desktop power management

Desktop software and hardware configurations

Desktop support

Technology deployments

ERP Student Information Systems

Ellucian Colleague support

FA Link integration

Hyland OnBase

PeopleAdmin support

SoftDocs

Starfish support

Entrinsik informer

CFNC support

Network Services

Facility data cabling

Network design

Network access

Network monitoring

Firewalls

Intrusion prevention systems

Virtual private network (VPN)

Security monitoring, reporting

Telephone/Fax services

Web Services

Techlink (SharePoint)

Web application development

Web hosting

Web forms

Web ADA compliance

Systems Administration

Cycle of server planning and administration

Physical server setup

Virtual server creation

Installing and patching the operating system

Configuring backups

Configuring storage

Decommissioning and equipment removal

Assistance with software integration, performance, tuning, and capacity planning

Creation and maintenance of Active Directory accounts

Maintenance of Virtual Desktop Infrastructure (VDI)

Monitoring systems logs

Configuration and maintenance of email

Project Management

IT project consulting

Project feasibility determinations

Project planning and design

Technology purchasing and procurement

IT Training