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6
Technology FAQs
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Cengage Troubleshooting Website
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Getting Started
Quick Start Guides
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Students Technology Quick Start Guide
Faculty Technology Quick Start Guide
Staff Technology Quick Start Guide
Employees - Telecommuting Resources
Free Broadband & WiFi Services Due to COVID-19
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Accounts and Passwords
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Reset a Forgotten Password
Unlock Your Account
Primary Constituency Error (Techlink)
What is my TechID and Initial Password?
Email
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Get Your Forsyth Tech Email On Mobile Devices
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TechAlerts
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Walk-in ITS Support Center
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Multi-factor Authentication
7
Set up Microsoft Authenticator App Notification Approval for MFA
Set up Microsoft Authenticator App One-Time Password for MFA
Set up Text or Call to Mobile Phone for MFA
Multifactor Authentication Frequently Asked Questions
Transferring multifactor authentication to a new device
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Blackboard
Assignments
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How do I print my assignment with instructor feedback?
I received an error when attempting to submit my assignment
My assignment will not submit, it is stuck loading
My course module is stuck loading
My Discussion forum says 'No items found'
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Faculty
24
Can I download all assignments at once?
Course Copy Guide
How do I access Inline Grading?
How do I create a rubric?
How do I create an assignment?
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Students
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Blackboard Technical Support Information
How do I Opt Out of First Day / Inclusive Access Program
Upload OneDrive files into Blackboard assignments
Blackboard Ultra Base Navigation Student Quick Start Guide
Navigate to Blackboard Collaborate
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General
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Blackboard Known Issues and Workarounds
Change default language for Blackboard
How to Add a Nickname
Faculty Roles
1
How to assign faculty roles to Blackboard courses
AWS Appstream
10
Accessing AWS Appstream
Setup AWS Appstream OneDrive Access
AWS Appstream Starter Information
AWS Appstream Troubleshooting - Adobe CC - Device Activation Limit
AWS Appstream Troubleshooting - No streaming resources
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Respondus Lockdown Browser
3
Students - Getting Started with Respondus Lockdown Browser & Monitor
Respondus Lockdown and Monitor Faculty Instructions
Update Respondus Lockdown Browser
Echo360
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Start a Recording with Universal Capture
Download Echo360 via Website
Download Echo360 via Company Portal
Getting Students Started in Echo 360
Adding the Echo360 Tool Link to Blackboard Courses
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AWS Workspaces
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AWS Workspaces
Organizations
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Enrolling in an Organization - Enrollment Option: Email Request to Leader
Azure VM Environment
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Request access to Azure VM
[Instructors] Add Azure VM Desktop to your Blackboard course
[Students] Uploading files to Azure VM
[Students] Download files from Azure VM to your personal computer
[Students] Saving files in Azure VM
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Video Conferencing
Microsoft Teams
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Schedule a Teams meeting from Outlook
Microsoft Teams Live Events
Joining a Teams Meeting
Zoom
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Getting Started with Zoom
Faculty - How to integrate Zoom within your Blackboard Course
Faculty - Using Zoom with Echo360
Using Breakout Rooms with Zoom
Schedule a Zoom Meeting from Outlook
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Navigate
Students
5
Navigate Quick Start Guide for Students
Schedule a Tutoring Appointment
Schedule an Appointment with your Advisor
How to Make Your Tutoring Appointments
How to Register for Classes Using Navigate
Employee Sites
Astra Scheduling
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Scheduling an Event, Meeting, or Room in Astra
Room Approvers - Schedule a room/event
Room Approvers - Cancel an Event
Room Approvers - View the Schedule
Colleague
6
Logging In and Changing Your Colleague Password
Printing Attendance Rosters - XATR
Printing with RGST
Grant/Deny Waivers Using SRWS/SRQW in Colleague
Use the Student Petitions (STPE) form in Colleague
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Electronic Fax System
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Send Fax Using the Electronic Fax System
Webadvisor Time Entry
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Web Attendance
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Course Substitution
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Course Substitution Guide
Classroom Software Support
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How to submit a Classroom Software Support request
How to review existing Classroom Software Support requests
How to filter content with existing Classroom Software Support requests
myForsythTech
[Faculty] Advising and Instruction
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[Faculty] Register or drop a class for a student
[Faculty] Find a Student's Advisor
[Faculty] Submit Final Grades
Course Codes / Legend Information
[Faculty] Completing the Class Roster Verification Agreement
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Electronic Transcripts
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Financial Aid and Paying for Classes
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View Your Financial Aid Award Letter
Paying for Classes Online
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Register for Classes
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View 1098-T Online
Unable to View Forms on myForsythTech
General Information
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Find Student ID or Employee ID Number in MyForsythTech
Print Your Schedule in MyForsythTech
Error signing in - Sorry, but we're having trouble signing you in.
Update your phone number through myForsythTech
Network and Telephone
Guest WiFi
3
Connecting to FT-WiFi (Students and Staff)
Connecting to FT-WiFi (Guests Without an Account)
Connecting to FT-Wifi (iOS)
Fortinet IP Phones
13
Fortinet IP Phone Guide
Fortinet Call Center Guide
Forwarding Office Calls.
Setting up Fortinet Softphone
How to Forward your Office Phone to another Phone Number
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PC's and Hardware
Virtual Desktop
2
Reset a VDI
VDI Display Resolution Issues
Audio Video Support
5
Switch Where the Sound is Coming From
Projector Flow Chart
Smart Podium with Touch Panel Flow Chart
Logitech Meetup Synchronous Classroom Solution
Windows + P (Duplicate or Extend Screen)
Creating Backups
1
Backup Files Using Windows 10 File History (Backup Settings)
Multi-Modality Classrooms
25
Multi-Modal KB Guide Hub
Quick Start Classroom Printout
Introduction to Multi-Modal Learning
Introduction to Multi-Modal Classroom Technology
Multi-Modal Classroom Technology: Using the Newline Interactive Display
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Software
Internet Browsers
10
Clearing Cache in Mozilla Firefox
Clearing Cache in Google Chrome
Clearing Cache in Internet Explorer
Enabling or Blocking Popups in Google Chrome
Enabling or Blocking Popups in Mozilla Firefox
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Office 365
10
Download and Install Office 365 For Free
How to Add Members to An Office 365 Group
How to Remove Members from An Office 365 Group
Grant or Remove Owner Status in Office 365 Groups
Office 365 Unlicensed Product Error
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OneDrive
7
Upload Files and Folders to OneDrive
Recover Deleted Files from OneDrive
How to check file storage usage in OneDrive
Restore Previous Version of Document in OneDrive
Personal OneDrive Setup
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Outlook
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Change the From Fields in Outlook Emails
Opening an Email Archive in Outlook
Skype for Business
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Error Fix: "A contact group with that name already exists." (Delete Former Employees)
Set up an online meeting through Skype for Business
Software Center
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Install or Update Software using Software Center
Software Center General Information
Microsoft Teams
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Forsyth Tech OneCard
5
Submitting your ID photo online
Adding funds to OneCard
Receiving your OneCard
OneCard FAQ
Lost/Replacing/Reprinting OneCard
Foxit PDF Editor
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How to Create and Use a Digital Signature in Foxit
OneTap Check-In (Contact Hour Classes)
1
OneTap Check-in Web Access (Google Chrome)
Techlink
Employees
2
Setup for Announcement Email Alerts
Submit an Announcement to Techlink
LMS Admin
Parent Course Creation
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Parent Course Creation
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