Frequently Asked Questions (FAQs)

---

Students 6

• Technology FAQs
• Blackboard FAQs
• Academic FAQs
• Cengage Troubleshooting Website
• Translation Services

See all 6 articles

Community 0

Getting Started

---

Quick Start Guides 7

• Students Technology Quick Start Guide
• Faculty Technology Quick Start Guide
• Staff Technology Quick Start Guide
• Employees - Telecommuting Resources
• Free Broadband & WiFi Services Due to COVID-19

See all 7 articles

Accounts and Passwords 4

• Reset a Forgotten Password
• Unlock Your Account
• Primary Constituency Error (Techlink)
• What is my TechID and Initial Password?

Email 3

• Get Your Forsyth Tech Email On Mobile Devices
• Phishing Emails
• How to Report an Email in Outlook

TechAlerts 4

• How to Sign Up for Tech Alerts
• How do I select the language in which I receive alerts?
• How do I stop receiving all messages?
• Sign up for ITS system outage alerts

Get Support 2

• Walk-in ITS Support Center
• ITS Support Service Level Agreements

Multi-factor Authentication 7

• Set up Microsoft Authenticator App Notification Approval for MFA
• Set up Microsoft Authenticator App One-Time Password for MFA
• Set up Text or Call to Mobile Phone for MFA
• Multifactor Authentication Frequently Asked Questions
• Transferring multifactor authentication to a new device

See all 7 articles

Blackboard

---

Assignments 9

• How do I print my assignment with instructor feedback?
• I received an error when attempting to submit my assignment
• My assignment will not submit, it is stuck loading
• My course module is stuck loading
• My Discussion forum says 'No items found'

See all 9 articles

Faculty 24

• Can I download all assignments at once?
• Course Copy Guide
• How do I access Inline Grading?
• How do I create a rubric?
• How do I create an assignment?

See all 24 articles

Students 9

• Blackboard Technical Support Information
• How do I Opt Out of First Day / Inclusive Access Program
• Upload OneDrive files into Blackboard assignments
• Blackboard Ultra Base Navigation Student Quick Start Guide
• Navigate to Blackboard Collaborate

See all 9 articles

General 3

• Blackboard Known Issues and Workarounds
• Change default language for Blackboard
• How to Add a Nickname

Faculty Roles 1

• How to assign faculty roles to Blackboard courses

AWS Appstream 10

• Accessing AWS Appstream
• Setup AWS Appstream OneDrive Access
• AWS Appstream Starter Information
• AWS Appstream Troubleshooting - Adobe CC - Device Activation Limit
• AWS Appstream Troubleshooting - No streaming resources

See all 10 articles

Respondus Lockdown Browser 3

• Students - Getting Started with Respondus Lockdown Browser & Monitor
• Respondus Lockdown and Monitor Faculty Instructions
• Update Respondus Lockdown Browser

Echo360 12

• Start a Recording with Universal Capture
• Download Echo360 via Website
• Download Echo360 via Company Portal
• Getting Students Started in Echo 360
• Adding the Echo360 Tool Link to Blackboard Courses

See all 12 articles

AWS Workspaces 1

• AWS Workspaces

Organizations 1

• Enrolling in an Organization - Enrollment Option: Email Request to Leader

Azure VM Environment 6

• Request access to Azure VM
• [Instructors] Add Azure VM Desktop to your Blackboard course
• [Students] Uploading files to Azure VM
• [Students] Download files from Azure VM to your personal computer
• [Students] Saving files in Azure VM

See all 6 articles

Video Conferencing

---

Microsoft Teams 3

• Schedule a Teams meeting from Outlook
• Microsoft Teams Live Events
• Joining a Teams Meeting

Zoom 7

• Getting Started with Zoom
• Faculty - How to integrate Zoom within your Blackboard Course
• Faculty - Using Zoom with Echo360
• Using Breakout Rooms with Zoom
• Schedule a Zoom Meeting from Outlook

See all 7 articles

Navigate

---

Students 5

• Navigate Quick Start Guide for Students
• Schedule a Tutoring Appointment
• Schedule an Appointment with your Advisor
• How to Make Your Tutoring Appointments
• How to Register for Classes Using Navigate

Employee Sites

---

Astra Scheduling 4

• Scheduling an Event, Meeting, or Room in Astra
• Room Approvers - Schedule a room/event
• Room Approvers - Cancel an Event
• Room Approvers - View the Schedule

Colleague 6

• Logging In and Changing Your Colleague Password
• Printing Attendance Rosters - XATR
• Printing with RGST
• Grant/Deny Waivers Using SRWS/SRQW in Colleague
• Use the Student Petitions (STPE) form in Colleague

See all 6 articles

Electronic Fax System 1

• Send Fax Using the Electronic Fax System

Webadvisor Time Entry 0

Web Attendance 0

Course Substitution 1

• Course Substitution Guide

Classroom Software Support 3

• How to submit a Classroom Software Support request
• How to review existing Classroom Software Support requests
• How to filter content with existing Classroom Software Support requests

myForsythTech

---

[Faculty] Advising and Instruction 7

• [Faculty] Register or drop a class for a student
• [Faculty] Find a Student's Advisor
• [Faculty] Submit Final Grades
• Course Codes / Legend Information
• [Faculty] Completing the Class Roster Verification Agreement

See all 7 articles

Electronic Transcripts 0

Financial Aid and Paying for Classes 2

• View Your Financial Aid Award Letter
• Paying for Classes Online

Registration 1

• Register for Classes

Tax Information 2

• View 1098-T Online
• Unable to View Forms on myForsythTech

General Information 4

• Find Student ID or Employee ID Number in MyForsythTech
• Print Your Schedule in MyForsythTech
• Error signing in - Sorry, but we're having trouble signing you in.
• Update your phone number through myForsythTech

Network and Telephone

---

Guest WiFi 3

• Connecting to FT-WiFi (Students and Staff)
• Connecting to FT-WiFi (Guests Without an Account)
• Connecting to FT-Wifi (iOS)

Fortinet IP Phones 13

• Fortinet IP Phone Guide
• Fortinet Call Center Guide
• Forwarding Office Calls.
• Setting up Fortinet Softphone
• How to Forward your Office Phone to another Phone Number

See all 13 articles

PC's and Hardware

---

Virtual Desktop 2

• Reset a VDI
• VDI Display Resolution Issues

Audio Video Support 5

• Switch Where the Sound is Coming From
• Projector Flow Chart
• Smart Podium with Touch Panel Flow Chart
• Logitech Meetup Synchronous Classroom Solution
• Windows + P (Duplicate or Extend Screen)

Creating Backups 1

• Backup Files Using Windows 10 File History (Backup Settings)

Multi-Modality Classrooms 25

• Multi-Modal KB Guide Hub
• Quick Start Classroom Printout
• Introduction to Multi-Modal Learning
• Introduction to Multi-Modal Classroom Technology
• Multi-Modal Classroom Technology: Using the Newline Interactive Display

See all 25 articles

Software

---

Internet Browsers 10

• Clearing Cache in Mozilla Firefox
• Clearing Cache in Google Chrome
• Clearing Cache in Internet Explorer
• Enabling or Blocking Popups in Google Chrome
• Enabling or Blocking Popups in Mozilla Firefox

See all 10 articles

Office 365 10

• Download and Install Office 365 For Free
• How to Add Members to An Office 365 Group
• How to Remove Members from An Office 365 Group
• Grant or Remove Owner Status in Office 365 Groups
• Office 365 Unlicensed Product Error

See all 10 articles

OneDrive 7

• Upload Files and Folders to OneDrive
• Recover Deleted Files from OneDrive
• How to check file storage usage in OneDrive
• Restore Previous Version of Document in OneDrive
• Personal OneDrive Setup

See all 7 articles

Outlook 2

• Change the From Fields in Outlook Emails
• Opening an Email Archive in Outlook

Skype for Business 2

• Error Fix: "A contact group with that name already exists." (Delete Former Employees)
• Set up an online meeting through Skype for Business

Software Center 2

• Install or Update Software using Software Center
• Software Center General Information

Microsoft Teams 0

Forsyth Tech OneCard 5

• Submitting your ID photo online
• Adding funds to OneCard
• Receiving your OneCard
• OneCard FAQ
• Lost/Replacing/Reprinting OneCard

Foxit PDF Editor 1

• How to Create and Use a Digital Signature in Foxit

OneTap Check-In (Contact Hour Classes) 1

• OneTap Check-in Web Access (Google Chrome)

Techlink

---

Employees 2

• Setup for Announcement Email Alerts
• Submit an Announcement to Techlink

LMS Admin

---

Parent Course Creation 1

• Parent Course Creation