Frequently Asked Questions (FAQs)

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Students 4

• Technology FAQs
• Blackboard FAQs
• Academic FAQs
• Cengage Troubleshooting Website

Employees 2

• Faculty and Staff FAQs
• Changing Your Password While Off-Campus

Community 0

Getting Started

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Quick Start Guides 5

• Students Technology Quick Start Guide
• Faculty Technology Quick Start Guide
• Staff Technology Quick Start Guide
• Employees - Telecommuting Resources
• Free Broadband & WiFi Services Due to COVID-19

Accounts and Passwords 5

• Reset a Forgotten Password
• Unlock Your Account
• Primary Constituency Error (Techlink)
• 'More Information Required' Setup Your Authentication Options
• What is my TechID and Initial Password?

Email 2

• Get Your Forsyth Tech Email On Mobile Devices
• Phishing Emails

TechAlerts 4

• How to Sign Up for TechAlerts
• How do I select the language in which I receive alerts?
• How do I stop receiving all messages?
• Sign up for ITS system outage alerts

Get Support 2

• Walk-in ITS Support Center
• ITS Support Service Level Agreements

Multi-factor Authentication 4

• Creating App Passwords for Office Applications
• Set up Microsoft Authenticator App Notification Approval for MFA
• Set up Microsoft Authenticator App One-Time Password for MFA
• Set up Text or Call to Mobile Phone for MFA

myForsythTech

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[Faculty] Advising and Instruction 4

• [Faculty] Find a Student's Advisor
• [Faculty] Register or drop a class for a student
• [Faculty] Submit Final Grades
• Course Codes / Legend Information

Electronic Transcripts 1

• View Transcript Online

Financial Aid and Paying for Classes 2

• View Your Financial Aid Award Letter
• Paying for Classes Online

Registration 1

• Register for Classes

Tax Information 2

• View 1098-T Online
• Unable to View Forms on myForsythTech

General Information 1

• Find Student ID or Employee ID Number in MyForsythTech

Blackboard

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Assignments 10

• How do I double space my discussion post?
• How do I print my assignment with instructor feedback?
• I received an error when attempting to submit my assignment
• My assignment will not submit, it is stuck loading
• My course module is stuck loading

See all 10 articles

Faculty 14

• Can I download all assignments at once?
• Course Copy Guide
• How do I access Inline Grading?
• How do I create a rubric?
• How do I create an assignment?

See all 14 articles

Students 4

• Blackboard Technical Support Information
• How do I Opt Out of First Day / Inclusive Access Program
• Upload OneDrive files into Blackboard assignments
• Ultra Base Navigation Student Quick Start Guide

General 0

Faculty Roles 1

• How to assign faculty roles to Blackboard courses

Collaborate for Faculty 3

• How to Deploy Collaborate in your course (Original Course View)
• Fix Frozen Blackboard Collaborate Ultra (Google Chrome Edition)
• How to View Recordings in Bb Collaborate and Send Them to Students

Employee Sites

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Astra Scheduling 1

• Scheduling a Room in Astra

Colleague 1

• Logging In and Changing Your Colleague Password

Electronic Fax System 1

• Send Fax Using the Electronic Fax System

Webadvisor Time Entry 2

• Web Advisor Time Entry for Part-Time Employees
• Time Entry Errors

Web Attendance 0

Course Substitution 1

• Course Substitution Guide

Classroom Software Support 3

• How to submit a Classroom Software Support request
• How to review existing Classroom Software Support requests
• How to filter content with existing Classroom Software Support requests

Network and Telephone

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Avaya Telephone Guides 1

• Avaya Telephone Guide

Guest WiFi 4

• Connecting to FT-WiFi On a Windows PC - Students and Staff
• Connecting to FT-WiFi On Mobile - Students and Staff
• Connecting to FT-WiFi On a Windows PC - Guests Without a TechID Account
• Connecting to FT-WiFi On Mobile - Guests Without a TechID Account

Fortinet IP Phones 4

• Fortinet IP Phone Guide
• Fortinet Call Center Guide
• Forwarding Office Calls to a Cell Phone
• Setting up Fortinet Softphone

PC's and Hardware

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Virtual Desktop 2

• Reset a VDI
• VDI Display Resolution Issues

Audio Video Support 3

• Switch Where the Sound is Coming From
• Projector Flow Chart
• Smart Podium with Touch Panel Flow Chart

Software

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Internet Browsers 7

• Clearing Cache in Mozilla Firefox
• Clearing Cache in Google Chrome
• Clearing Cache in Internet Explorer
• Enabling or Blocking Popups in Google Chrome
• Enabling or Blocking Popups in Mozilla Firefox

See all 7 articles

Office 365 6

• Download and Install Office 365 For Free
• How to Add Members to An Office 365 Group
• How to Remove Members from An Office 365 Group
• Grant or Remove Owner Status in Office 365 Groups
• Office 365 Unlicensed Product Error

See all 6 articles

OneDrive 6

• Upload Files and Folders to OneDrive
• Set Up OneDrive Sync
• Recover Deleted Files from OneDrive
• How to check file storage usage in OneDrive
• Restore Previous Version of Document in OneDrive

See all 6 articles

Outlook 4

• Turn Clutter On or Off in Outlook
• Desktop Notifications for Outlook Shared Email Account
• Change the From Fields in Outlook Emails
• Opening an Email Archive in Outlook

Skype for Business 2

• Error Fix: "A contact group with that name already exists." (Delete Former Employees)
• Set up an online meeting through Skype for Business

Software Center 2

• Install or Update Software using Software Center
• Software Center General Information

Techlink

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Employees 2

• Setup for Announcement Email Alerts
• Submit an Announcement to Techlink