When I click on a file in my course, it asks me to login? Issue/Question When I click on a file in my course, it ask me to login but will not accept my username and password.. Cause This error occasionally happens due to a security setting, specially in Internet Explorer Resolution You will need to turn on compatibility view in the browser settings, visit https://support.microsoft.com/en-us/kb/2536204 for instructions. You can also download the file by switching to another supported browser such as Firefox or Google Chrome.