In this guide:
This section provides instructions for agent operation in a call center.
Logging in to accept calls
Press the Log In programmable button on the telephone.
Logging out to decline calls
Press the Log Out programmable button on the telephone:
Access Call Center Web Portal
- Sign in to the voice portal: https://voice.forsythtech.edu (Use your TechID without the @forsythtech.edu and password. Ex. jsmith)
- Select the Call Center Icon
Manage Callback Queue
Add the Queue Callback List widget if it is not visible
- Select Settings > Add Content > Queue Callback List
More coming soon....