OneCard FAQ

Modified on: Tue, Aug 3, 2021 3:14 PM

How do I submit my own selfie for my OneCard picture?

  • Refer to this knowledge base guide and make sure to follow the guidelines within the photo submission portal. If your photo follows the criteria, you will receive a "Photo Approved" email.


Where do I pickup my OneCard?

  • Refer to this knowledge base guide and pick the option that works best for you. If you immediately need your OneCard, make sure to follow the "Pickup on Demand" instructions. If you can spare the time and have an offsite campus closer to you, you can go through the "Offsite Pickup" instructions.


Is there anything I should not do with my OneCard?

  • Do not punch holes in your card.
  • Don’t put stickers on your card.
  • Don’t expose your card to water or extreme heat.
  • Carry your OneCard in your wallet or in a protective card sleeve to keep the magnetic stripe from becoming damaged.


How do I add funds to my OneCard/eAccounts?

  • Refer to this knowledge base guide, note that the only card carriers accepted are Visa and Mastercard. The deposit will show up as "FTCC DINING HALL 336-7347293" in your bank statement.


Where can I use my OneCard?

  • OneCard can be used to pay for meals at The Grill on main campus, vending machines, Forsyth Tech bookstores, and at other designated locations.


What do I do if I lost my OneCard?

  • Make sure to first deactivate the card if there are funds tied to the card, reference this knowledge base guide. Go to the cashiers office on the second floor of the Allman building on main campus and tell them you are paying for a replacement OneCard, then go to the ITS Support Center in Allman 106 and show the desk your receipt to have your ID reprinted. This will cost $5.


What do I do if I want to have my card reprinted?

  • Any reprinted card costs $5 and must be reprinted in the ITS Support Center in Allman 106, you will need to have your receipt from the cashiers office prior to having your card reprinted.




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