Multi-Modality Troubleshooting
Acoustic Magic bar:
Acoustic magic bar is a white mic bar in the ceiling. It will have a AC power adapter and a 3.5 cable.
The bar is a voice tracker. The lights should follow you, if not, its messed up.
To troubleshoot, make sure all cables are tight, or unplug the AC power adapter and 3.5 cable from the bar and plug them back in for a power cycle. If this does not work, send to Audio Visual.
Aver PTZ Camera:
Aver PTZ Cameras are in the ceiling. Usually next to a magic bar. It will have a network cable and USB.
To troubleshoot:
Visit the IP address of the PTZ camera: https://forsythtech.sharepoint.com/:x:/r/sites/u-itssupportcenter/_layouts/15/Doc.aspx?sourcedoc=%7BDEBBBD58-4CAD-49A1-A6CD-BDAD24AED674%7D&file=2023FA%20MultiModality%20Rooms.xlsx&action=default&mobileredirect=true
Input IP in address bar in browser, once the Sign in prompt appears enter the following credentials (case sensitive):
Username: administrator
Password: Inf0Sy5
Once logged in, click on System in the left hand pane, then choose Reboot under Power Reboot:
Refresh the portal. Once the portal is requesting sign in again, the camera has been successfully rebooted.
If the portal reboot does not work, complete a hard reboot.
To hard reboot:
Unplug all the cables from the camera and plug them back in.
Settings that should be set in the web portal:
Video & Audio should be set to USB + streaming
Network should have DHCP set to on. If off, turn on. Can cause scheduled reboots not to work.
To setup Tracking:
In the web portal, go to Advanced settings in the left hand pane. Click preset and then move camera where you want it and hit save. Do this for each “block”.
SmartShoot MUST be on.
6 should be on the left hand side,
Tracking must be completed left to right.
Additional information:
Always use USB 3.0 or above for the PTZ USB cable otherwise it may not function properly or at all.
Newline:
Newline touchscreen boards have HDMI and USB cables on the left hand side.
Newline screens are HDMI and require a USB to have touch function. Most classrooms have touch, however all conference rooms are nontouch. If Newline Flex is in room, Newline is nontouch.
Below is a Newline Flex.
Troubleshooting help for Newline:
Input will be white if it’s plugged in on Newline.
Square with arrow Changes input.
To setup a Favorite source:
Settings > Input Output > Favorite Source > Select correct input
Settings > Input Output > Start Connection > Chose Favorite Source
Settings > Tool Bar > Favorite Connection > Select correct input
Note: System menu on Newline does not affect computer. Home button goes to input page.
To get to Whiteboard:
Click pen in Newline menu to get to Whiteboard.
Monitor with pen lets you overwrite on screen.
Fist is recognized as an eraser.
To save the overlay writing save:
Click Save button > Allow > Save to picture.
To locate saved file and move off the Newline (Only available on nontouch):
Click Home > File Commander > Pictures > Screenshots > Click three dots > Move to move to flash drive.
Note: To save as a PNG or JPG, click export instead.
To Screenshot:
Double tap monitor with pen button in Newline menu.
Note: The board clears data by default every 30 days.